achieve the pinnacle of success
Customer Satisfaction Survey
Measure of how products and services supplied by a company meet or surpass customer expectation.
Outbound
Sales, Loyalty Retention, Collections, Appointment Setting, Customer Migration
Inbound
Customer Service, Activations, Payment Processing, Premise Sale Support, Answering Services.
Quality Management
Order Processing, Order Management, Third Party Verifications
Increasing YOUR profits, maximizing your CUSTOMERS' satisfaction.
Net Promoter Score (NPS)
NPS measures the loyalty of customers to a company. NPS scores are measured with a single question survey and reported with a number from -100 to +100, a higher score is desirable.
Customer Effort Score (CES)
Measures how easy it was for a client to interact with your business